345 ; client ; clients ; centre ; relations
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NF Service - Customer relations centers
Application number:
NF345
Relates to:
- Customer relation centre
Certified characteristics:
- Management of client satisfaction
Mark holder companies and certified products list:
Click here
to obtain the list
Certification references
General rules:
NF Service - Centre de relation client
Certification rules:
Rules NF345
Standards
and related documents:
NF EN 15838 (Décembre 2009)
Search for standards on
http://www.boutique-normes.afnor.org
Application management
Certifying body:
AFNOR Certification
Direct management:
AFNOR CERTIFICATION
11 RUE FRANCIS DE PRESSENSE
93571 ST DENIS LA PLAINE CEDEX
Tel. : 01 41 62 76 60 - Fax : 01 49 17 91 91
AFNOR Certification manager:
Gilles VERLINDEN
Tel. : 01 41 62 80 56
Email :
gilles.verlinden@afnor.org
Useful links:
- Kit d'information NF Service Centres de relation client
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